Expert Support, When and How You Need It

Tech Support

When something breaks, slows down, or stops working — your team shouldn’t waste time figuring out who to call. Our Tech Support gives your users direct access to real technicians who already know your environment, your business, and your people.

Whether it's a printer acting up or a deeper system issue, we handle it with clarity, speed, and zero hand-offs. No call centers. No scripts. Just real help, fast.

What's Included

We don’t believe in generic support or outsourcing your problems to people who don’t know your business. Our tech support is an extension of your team — fast, accountable, and deeply familiar with your environment. Whether your team needs help once a week or multiple times a day, we’re ready to respond with real solutions, not band-aids.

No Phone Trees. No Runaround.

When your users call, they get a real person — not a phone maze, not a ticket queue. We answer live, listen first, and connect them with someone who understands their environment. No outsourcing, no bouncing between tiers — just fast, knowledgeable support from a team that’s ready to help.

Multiple Support Channels

Whether your users prefer email, phone, or submitting through a portal, we make it easy to get support. We respond where your team works — and we don’t bounce you between systems or departments.

Ticketing & Tracking

Every request is logged, categorized, and resolved through our central system — so you can track progress, view history, and keep an eye on recurring themes. We manage it all, but you’re never in the dark.

Fast Response Times

We move with urgency. Issues are triaged, prioritized, and resolved quickly — with critical issues escalated immediately. We don’t wait for things to pile up before jumping in.

Root Cause Over Quick Fixes

We don’t just patch the problem — we find out why it happened and how to stop it from happening again. Recurring issues are logged, tracked, and remediated at the core. We keep your environment cleaner over time.
Great support doesn’t just fix issues — it builds trust. When your users know they can reach someone who listens, understands, and resolves the issue without runaround, everything works better. Productivity stays high. Morale stays up. And your IT team (whether that’s you or us) stays focused on higher-value work.

Our support is designed for speed, clarity, and accountability. No vague emails. No passing the buck. Just the right people solving the right problems — quickly, thoroughly, and with total transparency.
  • Fast and Focused
  • Built Into Your Business
  • Preventive by Nature

We’re not a call center. When your team needs help, they talk to real technicians who know your stack — not someone reading from a script. That means faster resolutions and less wasted time. Whether it’s a hardware issue, software hiccup, or network troubleshooting, we diagnose and solve without delay.

Our support is structured to keep interruptions short and outcomes permanent — so your users can get back to work.

We don’t show up cold. Our support team is the same team maintaining your infrastructure, managing your systems, and tracking your environment day-to-day. That means we already understand your tools, your people, and your priorities. No onboarding, no repeating yourself — just support that fits.

You’re not just a ticket number. You’re part of our ecosystem, and we treat your business like we treat our own.

Most support stops at fixing the issue. Ours goes further. Every request feeds into your larger IT health profile. If a printer fails every week or login issues become a pattern, we escalate proactively — and resolve the root cause. The result? Fewer interruptions over time and a healthier, more stable IT environment.

Support is where we learn what needs attention — and then go fix it, permanently.

Need Support That Actually Solves Problems?

We don’t do "try turning it off and on again" support. We do real-time, real-help support that gets your users back up and running — fast. Reach out using the form below and let’s talk about how our team becomes your team.

    call us to get a free quote

    1 (888) 855-7435

    Have any Questions?
    Call us Today!

    1 (888) 855-7435

    sales@fastcomputers.ca

    About Fast Computers

    Founded in 1998, Fast Computers has been helping businesses take control of their technology for over two decades. Based in Southern Ontario and serving clients across Canada and beyond, we provide modern, security-focused IT solutions with a personal touch. From cloud infrastructure to cybersecurity and day-to-day support, our experienced team is committed to keeping your systems secure, efficient, and ready for what’s next.

    Free PDF eBook

    To help small businesses navigate the complex world of IT, our president Chad Kempt has authored The Small Business IT Buyers Guide. This practical resource is designed to help business owners make informed decisions about their technology investments, avoid common pitfalls, and choose solutions that truly support their growth.

    Download the PDF below and take the guesswork out of your IT strategy.
    Download PDF